Help and FAQs

Most things are answered below. If not, email us.

Stuck on something? Email [email protected] and we'll get back to you. Usually within a couple of working days.

Frequently Asked Questions

How do I upgrade to Pro?

Open the App and go to Settings → Subscription. From there you can purchase the one-time Pro upgrade for £49.99 via the App Store. If you've previously purchased Pro on another device, tap Restore Purchase to unlock it again at no extra cost.

What's included in the free tier?

The free tier gives you access to your current exercise and the two exercises on either side of it — five exercises in total. You can prepare, debrief, and track progress for those exercises without paying anything. Upgrading to Pro unlocks all 19 CAA exercises from the CAP 1298 syllabus.

Can I use the app without an internet connection?

Yes, partially. Exercise briefs and flashcards are cached locally on your device so you can access them offline. However, an internet connection is required for live weather data, AI-powered debrief, the Ask AI Instructor feature, and syncing your lesson records to the cloud.

How does the AI debrief work?

After you complete the in-app check-in for a lesson, the App takes you straight into the AI Debrief flow. You can also re-run it later using the button above Save Lesson on the lesson screen. The debrief considers your exercise, ratings, instructor notes, and personal reflection, then returns what went well, what to work on, and what to focus on next. It is generated by Anthropic's Claude API via our Cloud Functions — your name and email are never sent.

Where does weather data come from?

Live METAR data is fetched from the AVWX aviation weather API when you enter an ICAO code in the Weather or METAR tools. The App does not use your location — only the ICAO code you type. The Brief, Flashcards, RT Practice, ATIS, METAR, Memory Drills, Mock Skills Test, and Logbook screens all work without an internet connection once their content is cached; live weather, AI Debrief, and Ask AI Instructor need a connection.

How do I delete my account?

You can delete your account at any time via Settings → Delete Account. This action is permanent — all your data, including lessons, progress, and your profile, will be permanently deleted from our systems within 30 days. Firebase Auth credentials are removed immediately.

The AI debrief isn't generating — what do I do?

First, check that you have an active internet connection — the AI debrief requires a live connection to generate feedback. If you're connected but still having issues, try closing and reopening the App. If the problem persists, please contact us at [email protected] with details of the exercise and lesson so we can investigate.